In today’s blog, we are sharing our thoughts on social media reviews and customer feedback that can be found on sites such as Google Plus and Yelp. When you’re looking at reviews for property management companies, you may see negative reviews, and that’s not necessarily a bad thing.
Today, consumers have become accustomed to looking at reviews pertaining to any company that they are considering doing business with, and some people base their decisions exclusively on the number of stars a company gets in its ratings. That might make sense if you’re looking for a restaurant or choosing a hotel, but the stars don’t always tell the full story when it comes to professional Portland property management companies.
Management companies perform a service for landlords. Their job is to find the best possible tenants for a property and to ensure those tenants are in compliance with the rental agreement that was signed. Sometimes, prospective renters will write negative reviews because their application was declined and they’re not happy about it. More often, tenants will complain in these reviews about what they don’t like. Perhaps the property manager didn’t return the full security deposit and the tenant is angry. What that could mean is that the property manager is actually doing a thorough and responsible job on behalf of the landlord. You want a property manager who will properly screen tenants and hold the tenants who are in place accountable to their lease.
Take the time to read a complete review when you see something negative. You can’t take it at face value and decide against a property management company because you see a one or two star review. That management company might simply be doing their job, and doing it well.